To Answer your questions
Double check the billing and shipping details. If you're still having errors, please head to our contact page.
Please contact us Immediately, as we process our orders within a few orders to assure a speedy shipping time, once the order is processed however, we're unable to make changes.
There may be a problem with your credit card or address details. The billing address should match what your bank has on file. Please review and ensure your post code is entered correctly. Sometimes its also the way you have formatted the address.
You will receive an email conformation once the order has been shipped, it will also contain your tracking details. Make sure to check you spam/junk folder. Keep in mind, it may take up to 24 hours foe your tracking information to fully update after it has been dispatched.
Any other questions? please head to our 'contact us' page and fill in the required information.
While we hope that you love your Envee Subscription, we understand that things happen. We'll offer a full refund no questions asked as long as you return the box within 30 days of your order. Depending on the nature of return, we may require shipping to be covered back to us due to the lower price point of the box.
Only once we recive the box and ensure all items are returned an in good order will we offer the refund.
For more please see our returns page.
Unfortunatly the buy now and pay later service are not avalible for the subscription services.
This is to protect you and ensure payments are made should you not be in a financial position to cover the charges put into the account.
We are sorry if this causes any inconvenience.
While we recommend trying out the subscription for at least 3 months to get a good feel for our wholistic approach, there is no commitment whatsoever. You may cancel your subscription at any time using the customer portal or reaching out to our team via the online chat or the contact us page.
Use this text to answer questions in as much detail as possible for your customers.