Shipping & Returns

All orders with a total cart value above $45 will automatically have free shipping when checking out! 
WE BACK OUR PRODUCTS & BOXES! If the product is not what you expected, or doesn't fit just right, we can either exchange your items (At our cost) or refund your money! Please let us know via our online chat or email, Envee Golf can organise easy returns of your goods for the first 14 days from your purchase. 
For more information, please visit our Returns Page. 
** Money Back Guarantee for the Eagle Box subscription - We offer a free return, money back guarantee, 14 days from you receiving you box! The box will need to be sent back with all items (except the free gift, you can keep this). Once all items are accounted for, your money will be refunded back to your original payment method. 

FAQs

Subscriptions

How do I cancel my subscription?

You can easily cancel your subscription at any time! by logging into your Envee customer account and clicking the cancel button in your subscription portal, if you don't know how to access this click on the subscription management tab at the bottom of the page!

WHAT IS THE CANCELLATION POLICY?

While we recommend trying out the subscription for at least 3 months to get a good feel for our wholistic approach, there is no commitment whatsoever. You may cancel your subscription at any time using the customer portal or reaching out to our team via the online chat or the contact us page. 

HOW DO THE PAYMENTS WORK?

Our Essentials Subscription is a Monthly subscription. 

Our Eagle Subscription is a quarterly subscription. 

Monthly Subscription -  You will be charged upon checkout,  you would then be charged for the next renewal on the 10th day, every month until you cancel.

Quarterly Subscription -  You will be charged upon checkout,  you would then be charged for the next renewal on the 10th day, 3 months later until you cancel your subscription.

6 Monthly Subscriptions - You will receive a box each quarter (2 boxes), You will then be billed every 6 months.

Yearly Subscriptions - You are only billed once upon your purchase, you will then be sent a box each quarter - 4 boxes total.

WHAT IF I DON'T LIKE AN ITEM?

While we try our best to cater the boxes for everyone, it is very difficult to suit everyones style! Please let us know if you want to swap out an item!

HOW DO I GIFT A SUBSCRIPTION?

To gift an Eagle Box golf box subscription, simply go to the Eagle Box purchase page, select the subscription option you would like (quarterly, 6-monthly or annual payment). Upon checking out ensure you put the name and address for the person you are gifting the subscription to into the shipping address and not the billing address fields. Be sure to put your details in the billing address fields and not the shipping address fields.

Payments

How can i use afterpay?

Please look at our One Off Purchase boxes if you would like to use AfterPay.

Why cant you use AfterPay with our subscriptions? Unfortunately AfterPay does not allow us to use their services with subscriptions.

How can i use ZipPay?

Please look at our One Off Purchase boxes if you would like to use ZipPay.

Why cant you use ZipPay with our subscriptions? Unfortunately ZipPay does not allow us to use their services with subscriptions.

Returns

What's the returns policy?

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase. 
To start a return, you can contact us at info.enveeindustries@gmail.com and quote your order number given upon purchasing. If your return is accepted, we will organise a return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once you have returned your item We will notify you once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Money Back Guarantee

We offer a free return, money back guarantee, 14 days from you receiving you box! The box will need to be sent back with all items. Once all items are accounted for, your money will be refunded back to your original payment method. 

CHALLENGES & GIVEAWAYS

What are the rules for the Monthly Challenge?

Welcome to our Monthly challenge, the game layout is a monthly best Stableford score. All points are taken direct from your Golf Australia – Golf Link Number.

 To Enter the monthly challenge, you will be asked for your GA Golf Link Number when you complete your purchase of our Eagle Box Subscription. Your scores are then monitored using the Golf Australia application. All Scores are usually updated each Monday.

For all games there are rules, here are the rules we request our Envee community to follow.

  1. All golfers are to remain honest; scores are only submitted if they are posted against the golfers’ handicap.
  2. If a golfer notices an issue with their score for the month, please contact our support team to have it corrected.
  3. If there are multiple winners for the month, the second-best score for the month is then taken into consideration so a winner can be chosen.
  4. Should there be no other scores for the month, the reward will be split amongst the winners.
  5. The reward decision is at the Discretion of the Envee employees.
  6. All customers who purchase a subscription 7 days before the competition comes to an end will be entered into the next months draw. 
  7. All new customers are added into the competition on the following Mondays after their purchase. 

Please Note: The GA Golf Link Numbers submitted to Envee will not be shared and the golfers private information is protected at all times.

What are the giveaway rules and guidelines?
  1. Eligibility: The giveaway is open to all active subscribers of Envee Golf at the time of the draw. Subscribers must be at least 18 years of age or have parental/guardian consent to participate.
  2. Entry: Subscribers are automatically entered into the giveaway as long as they remain active subscribers at the time of the draw.
  3. Prize Selection: The winner will be selected at random using a random name generator from the pool of active subscribers.
  4. Prize Allocation: The prize will be determined at the discretion of Envee Golf. Envee Golf reserves the right to decide both the nature of the prize and the recipient of the prize.
  5. Shipping: Prizes will be shipped to the winner via Australia Post to the address provided by the winner in the customer profile. Envee Golf is not responsible for any lost, damaged, or undelivered prizes.
  6. Prize Acceptance: By entering the giveaway, winners agree to accept the prize as awarded. Prizes are non-transferable and cannot be exchanged for cash or any other item.
  7. Return Policy: If a winner is dissatisfied with the prize received, they may return it at their own cost. Envee Golf is not responsible for covering return shipping fees or any associated costs.
  8. Notification: The winner will be notified via email or direct message within five business days of the draw. If the winner does not respond within seven days of notification, another winner may be selected at Envee Golf's discretion.
  9. Publicity: By accepting the prize, winners consent to the use of their name and likeness for promotional purposes without additional compensation, except where prohibited by law.
  10. Compliance: By participating in the giveaway, entrants agree to abide by these official rules and all decisions of Envee Golf, which are final and binding in all matters related to the giveaway.

Envee Golf reserves the right to modify, suspend, or terminate the giveaway at any time without prior notice.

For anything else

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