Refunds & Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at info.enveeindustries@gmail.com and quote your order number given upon purchasing. If your return is accepted, we will organise a return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WE BACK OUR PRODUCTS & BOXES! If the product is not what you expected, or doesn't fit just right, we can either exchange your items (At our cost) or refund your money! Please let us know via our online chat or email, Envee Golf can organise easy returns of your goods for the first 14 days from your purchase.

For more information, please visit our Returns Page.

** Money Back Guarantee for the Eagle Box subscription - We offer a free return, money back guarantee, 14 days from you receiving you box! The box will need to be sent back with all items (except the free gift, you can keep this). Once all items are accounted for, your money will be refunded back to your original payment method.

You can always contact us for any return question at info.enveeindustries@gmail.com